Shipping & Delivery
See all shipping times and costs below. Please note that due to high order volumes at the moment your order will be subject to delays. We are working hard to get your order to you. Thank you for your patience.
Shipping is on us for all orders to US and Canada over $200USD.
Estimated Shipping Times & Cost
3-5 Business Days
3-5 Business Days
2 Business Days
2-5 Business Days
2-5 Business Days
3-5 Business Days
3-5 Business Days
3-5 Business Days
3-5 Business Days
4-8 Business Days
4-8 Business Days
Shipping Information
US Tariffs
All orders shipped to US addresses are fulfilled from our US based warehouse. The Horse covers the cost of tariffs, ensuring no additional tariff charges upon delivery.
International Duties & Taxes
International delivery costs do not include any taxes or duties (excluding US customers), which are applied by your local government and customs office, on imported goods. Any customs duties, foreign taxes, or other fees are the responsibility of the customer.
Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to The Horse in order to receive a refund.
Please contact your local customs office directly for more information on taxes, duties and regulations.
Dispatch Delays
We aim to dispatch all orders within 24 hours, Monday to Friday. However, please allow for additional processing time during periods with high order volumes.
We are currently experiencing significant delays - and we're truly sorry. Please be assured our small team are working hard to rectify this. If you purchased during our recent Sitewide Sale and are waiting for tracking details - the good news is your order is now on track to dispatch from our US warehouse this week (week of 8th Dec). Your tracking details will update as soon as one of our carrier partners collects it.
Again, we are so sorry for the delay and any inconvenience this has caused. You will hear from us shortly with an estimated delivery day.
Please note, our delivery and dispatch timeframes are estimates only, and may vary with public holidays, weather elements, congestion in the carrier network, and other influences outside of The Horse's control. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
Need Help?
Email: info@thehorse.com.au
For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.
