Shipping & Delivery

International Duties & Taxes

International delivery costs do not include any taxes or duties, which are applied by your local government and customs office, on imported goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed rest with the customer.

Should the customer refuse to pay duties and taxes held on an order applied by customs the responsibility lies with the customer to arrange for the order to be returned to The Horse in order to receive a refund.

Please contact your local customs office directly for more information on taxes, duties and regulations.

Dispatch Times

We aim to dispatch all orders within 24 hours, Monday to Friday AEDT. Orders received before 12pm will be dispatched the same business day. However, please allow for additional processing time during periods with high order volumes.

Please note, our delivery timeframes are estimates only, and may vary with public holidays, weather elements, congestion in the carrier network, and other influences outside of The Horse's control. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.

Need Help?

Email: info@thehorse.com.au

For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.